Dialing for Dollars

Times are tough, which means service providers are especially intent on keeping their customers, and that’s making it easier to negotiate better rates.  ABC News profiled one man who systematically called everyone from his cable provider to his health club and said, “I need to save some money. I know you get it. Can you work with me?” His phone and cable company reduced his monthly bill by almost fifty percent. His health club knocked ten dollars off his monthly bill and added a free month. He advises people that if the first customer service rep they talk with can’t help, ask to speak to the “customer retention” department. Mentioning competitive offers helps as well.

I tried this advice by calling our phone and Internet service provider to ask for a better rate. In less than 15 minutes, they knocked about twenty dollars off our monthly bill. You never know what you can get unless you ask.

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